We value all of our customers and we strive to give you the best service we can on any given day. Ensuring that you get great service is a key focus for our business. We recognise that in some instances we fall short on this commitment. However, we want to deal with any query and issue you may have regardless of where you experienced it. If you have an issue with a Standard bank service, be it at a branch or any of the digital channels, come to us with your issue, we'll help you resolve your it.
Please reach out to us through our Customer call Centres below:
Personal banking customers. Dial 247/+265 999 901 5001/ +265 885 920 001.
Business Banking customers. Dial 242/ +265 999 901 5002/ +265885 920 002.
Corporate & Investment Banking (CIB). Dial 248/ +265 999 901 5003/ +265 885 920 003.
What if your complaint has not been resolved to your satisfaction?
If you are still unhappy with the resolution of your complaint and wish to engage further, please follow the steps below:
Step 1. Contact the branch Manager, if you lodged your complaint at the branch
Step 2. Reach out to the Head office Service desk through firstname.lastname@example.org
Step 3. Write to the Sales and Service Manager
Standard Bank Malawi
P.O. BOX 30380